Frequently Asked Questions
Everything you need to know before your next adventure.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the country. Standard delivery typically takes 3-5 business days, while express options are available at checkout for those needing gear urgently.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, certain climbing and technical equipment cannot be returned once opened.
Do you offer warranties on high-end equipment?
Yes, many of our products come with a manufacturer's warranty. Coffee Outdoors also provides a one-year limited guarantee against defects in materials and workmanship on all premium gear.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our courier's website to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Laybuy.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our support team within one hour of placement, and we will do our best to accommodate you.